Return and Refund Policy

We have a 3-day return policy, which means you have 3 days from the date of receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at [email protected].

Please note that approved returns must be sent to the following address:

NexKart IND by NexGen IT Tech Solution
N. K. Datta Lane, Udaipur,
Udaipur, Tripura – 799120, India.

If your return request is approved, we will provide you with a return shipping label along with instructions on how and where to send your package.

Items returned without first requesting and receiving return approval will not be accepted.

For any questions regarding returns, you can contact us at [email protected].

Damages and Issues

Please inspect your order immediately upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so that we can assess the issue and take the necessary steps to resolve it.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants.

• Custom-made or personalised products, including special orders.

• Personal care products, such as beauty products.

• Hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about whether your specific item is eligible for return.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The easiest way to get the item you want is to return the original item. Once your return is approved, you can place a separate order for the replacement item.

European Union – 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification, subject to applicable consumer protection laws.

The item must be in the same condition as when you received it: unworn or unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [email protected].